We handle all communications
through e-mail, please send us a note to ONE e-mail address :
sales@kustompcs.co.uk
If you have a pre-sales query or need to check on the status of an order. Requests
for system quotes should also be sent here.
tech@kustompcs.co.uk
If you need to check compatability or if you have any technical support questions
relating to a product you have purchased
service@kustompcs.co.uk
For after-sales customer service - eg for product returns or delivery issues.
If you're unsure of where to best route your enquiry, send it to one address
only - we will forward the message to the relevant team member if neccesary. Please don't send emails to
more than one address as this will result in your query being dealt with multiple
times, which isn't an efficient use of anyone's time ! All e-mail addresses
are checked with equal priority, and during opening hours you will recieve a
reply (or conformation of reciept) within a couple of hours at most! Emails are always answered by a relevant member of the team so that we can provide the answers you need.
Email filtering (in particular for AOL and Hotmail users):
If you do not recieve a reply from us within 24 hours, it's most likely that you have an email filter in place that is stopping our reply from reaching you. Please check that your email client is set to allow all incoming emails from the domain 'kustompcs.co.uk'. This will ensure that you recieve our reply quickly. Please be aware that we don't use your email address for marketing purposes or mail shots, and will only contact you regarding an order you place with us or in response to an enquiry.
At this stage, we don't offer telephone based sales support. We are aware that
some firms may give an 'email only' service a bad reputation, but we assure
you - we respond to ALL queries very quickly with relevant and helpful answers
and do not use e-mail as a way of 'avoiding' the things we don't want to see
! By using email, we can deal with queries faster which improves our service
to you and allows your enquiries to be routed to the correct people quickly.
Also, all correspondence will be kept on record so that no details will be missed
or lost.
Opening
Hours
Mon-Sat
10.00-17.00
Sun
*CLOSED*
Please note on Saturdays
that only the shop area is open, we do not process or despatch orders on this day
as it is not classed as a 'working' day and our couriers do not pick up on Saturdays
!
Location
Kustom PCs
40 Fort Street
Ayr,
Scotland
KA7 1DE
From A77 (Kilmarnock / Glasgow) :
At Monkton Roundabout, take the first exit signposted Ayr and continue straight out at the next roundabout.
At Whitlletts Roundabout take the 3rd exit signposted Ayr and Racecourse.
Continue straight on past Tesco and the Racecourse, and go straight on (2nd exit) at King St Roundabout.
Turn left at the end of the street, cross the river bridge and continue to the top of the Sandgate.
Keep right and take the 3rd exit on the mini-roundabout to enter Fort St.
Kustom PCs are about 300 yards along Fort St, on the right hand side and through a sandstone archway Ð across from McEwans music and next door to the Budget tyre and exhaust centre.
Please note onsite parking is not available, but collection of products by vehicle can be arranged.
